Glemham Underwriting Limited
Glemham Underwriting LimitedComplaints
Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently, and fairly. At all times we are committed to providing you with the highest standard of service.
If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact your insurance agent or Glemham Underwriting Limited.
If you wish to make a complaint, the contact details vary depending on the Policy you have purchased. Full details can be found in the policy documents issued to you and a summary is below.
Insurer:
AXA XL Insurance Company UK Limited
AXA XL Insurance Company UK Limited
Policy Types:
- Combined All Risks Insurance
- Excess Public and Product Liability Insurance
- Lifescience and Technology All Risks Insurance
- Lifescience and Technology Liability Insurance
Complaints Department
XL Catlin Services SE, UK Branch
20 Gracechurch Street
London
EC3V 0BG
Tel: +44 (0)20 7743 8487
Email: axaxlukcomplaints@axaxl.com
XL Catlin Services SE acts on AXA’s behalf in the administration of complaints.
Aviva Insurance Limited
Policy Types:
-
- Commercial Insurance
- Liability Insurance
- Office Package Insurance
- Excess Public Liability Insurance
Aviva can often resolve concerns right away, so please as a first step get in touch with your usual contact, such as your broker or the Aviva team dealing with your claim or the sale or servicing of your policy.
If you prefer, you can make a complaint online using Aviva’s complaint form:
https://www.aviva.co.uk/help-and-support/contact-us/complaints/
Arch Insurance (UK) Limited
Policy Types:
- Excess Professional Indemnity Insurance
- Professional Indemnity Insurance
- Professional Liability Insurance
The Managing Director,
Glemham Underwriting Limited,
The Technology Centre, Station Road,
Framlingham, Woodbridge,
Suffolk
IP13 9EZ
Tel: 01728 726 594
complaints@glemham.com
Amtrust Europe Limited
Policy Types:
- Legal Expenses Insurance
Arc Legal Assistance Limited
Customer Service
PO Box 8921
Colchester
CO4 5YD
Tel: 01206 615000
Email: customerservice@arclegal.co.uk
Arc Legal Assistance Limited
Policy Types:
- Legal Expenses
Arc Legal Assistance Limited
Customer Service
PO Box 8921
Colchester
CO4 5YD
Tel: 01206 615000
Email: customerservice@arclegal.co.uk
Argo Managing Agency Limited
Policy Types:
- Professional Indemnity
- Management Liability,
- Cyber
- Medical Malpractice
Compliance Department
Argo Managing Agency Limited
1 Fen Court
London
EC3M 5BN.
Tel: +44 (0) 207 7712 7600
Email: complaints@argo-global.com
Website: www.argo-global.com
MS Amlin Underwriting Limited
Complaints
MS Amlin Underwriting Limited
The Leadenhall Building
122 Leadenhall Street
EC3V 4AG.
Tel: +44 (0) 207 7746 1300
Email: complaints@msamlin.com
Website: www.msamlin.com
Please state whether your complaint relates to the service provided by your insurance advisor, the service or policy cover provided by us, or to a claim you are making under your policy.
Please quote your Policy and/or claim number, the name of your insurance advisor and/or any claim handling organisation and the names of any individuals with whom you have been dealing.
If, after taking this action, you are still unhappy with the response and your insurance schedule states that your cover is provided by “Underwriters at Lloyd’s”, please contact:
Complaints
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Kent
ME4 4RN
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints
If the matter is not resolved to your satisfaction you may request assistance from:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)30 0123 9123
The Financial Ombudsman Service will become involved if you are an eligible complainant as defined by the rules of the Financial Conduct Authority.
The European Commission also provides an online dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Glemham Underwriting Limited is the Financial Ombudsman Service which can be contacted directly using the contact details above. For more information please visit The European Commission Online Dispute Resolution website.