How we work with you

Flexible packages, tailored solutions

Your clients need insurance cover that matches their needs – policies that fit them, rather than pre-determined products that don’t. So with all our policies, whether package or completely bespoke, we aim to be as flexible as possible. We like to think that we can find a solution for every risk we see, using our expertise to meet even the risks that don’t ‘fit in the box’.

To keep premiums as low as possible for your clients, we can issue all covers we provide under one modular policy wording.

We’re well aware too that your clients live in a rapidly changing world, and that insurance should change with them. So we keep our fingers on the pulse of both regulatory and market changes. As one broker recently put it, we have products that work, and always seem to be ahead of the game.

Responsive, supportive service

In an increasingly competitive industry, we all stand or fall by the quality of service we provide. So we do our level best to ensure that we give you and your clients the service you need.

We aim to issue quotations within 48 hours – and usually achieve it
We’ll confirm cover within 24 hours of your order
Policy documents usually arrive within 72 hours of us receiving all the required information

Everything we do is aligned to delivering the service you expect. We produce all our own documentation – and have earned the reputation of being amongst the quickest and most accurate in the market. We’ve made considerable investment in developing a highly effective streamlined paperless office – which means the ‘lost file’is a thing of the past and that our staff can access records at any time, even when out of the office. And we insist that every aspect of service delivery is managed by key team members, so you can always be sure your business is in good hands.

Talk to the decision-makers

It’s a point of principle for us that the brokers we work with can talk directly to our underwriters and senior managers. We’re always happy to discuss your requirements, to talk through particular client needs or share our underwriting knowledge and experience.

We pay commission rates of 15-25%, depending on the class and volumes

Claims service

In common with many insurers and underwriting agencies, we have appointed specialist Third Party Administrators to handle claims.

This is in line with FCA guidelines, and helps avoid any perceived conflict of interest that might arise in connection with a claim.

To instigate a claim, or notify any circumstances affecting a policy we’ve provided, refer to the schedule issued with the policy. You can also of course contact the insurer directly – click here to find the relevant contact details.

If you’re not sure who to contact or need to talk through any issues regarding claims handling, John Cross is our director with ultimate responsibility for claims, and will be happy to talk to you any time. Call him on 01728 726594 or e-mail him at john.cross@glemham.com